Perspectives from PatientPoint

Top Three Things to Know About Remote Care Management

December 2, 2020
A middle-aged male patient uses a blood pressure cuff while speaking to his physician during a telehealth visit on his laptop computer.

The COVID-19 pandemic brought to light the need for remote care solutions, which include more than telehealth, to help practices stay connected to all their patient populations—especially high-risk and chronic care populations. This was the main focus of our well-received webinar The Must-Haves of a Successful Remote Care Management Strategy.

View the webinar below and read on for the top three takeaways to help you get started and plan your own Remote Care Management (RCM) strategy for 2021.

1. Remote Care Management Is More than Telehealth

Practices rapidly adopted telehealth because of the COVID-19 pandemic, and many patients—and healthcare providers—embraced these virtual visits as a safe, convenient and efficient part of patient care. But there’s more to remote care then telehealth.

In the webinar, Chris Martini, PatientPoint Chief Provider Officer, spoke about how he has seen patients and physicians embrace telehealth, setting the foundation to further evolve the virtual experience. Physicians are now seeing the value of creating a more comprehensive remote care plan for many of their patient populations that integrates remote patient monitoring, assessments and surveys with telehealth to stay connected with their patients.

There’s data to back up what PatientPoint has seen in the field. A recent survey from Sermo in partnership with Digital Health Coalition (DHC) and PatientPoint found:

  • 76 percent of surveyed physicians wanted to continue to use telehealth over an in-office visit with a current patient for chronic disease management

  • 48 percent said they see using telehealth alongside home diagnosis tools

  • 57 percent saw telehealth being used with wearables that provide real-time, device-reported data about patient health

In short, an effective RCM strategy will include solutions such as telehealth, remote patient monitoring devices and self-reported patient data that help physicians track patient health over a long period of time, ultimately improving health outcomes and enhancing doctor-patient engagement.

2. Remote Care Management Platforms Should Be Easy to Use

The pandemic spurred not only the adoption of remote care platforms but also innovation that has made them easier to use for both patients and healthcare providers. As Greg Blew, SVP of Virtual Health and User Experience at PatientPoint, discussed the features practices should look for in Remote Care Management platforms, he stressed how it’s important to look for solutions that are fully connected and more ‘out-of-the-box.’

  • Remote patient monitoring (RPM) should include plug-and-play devices that don’t require a manual setup or app download. Our RPM partner, Remote Care Partners, uses a SmartHub that automatically connects to the strongest cellular signal across the three major carriers. You can see how easy it is for patients to get started in this short video.

  • For practices, an RPM platform should give physicians detailed summary notes of device-reported data, automatically track time spent monitoring patient data and provide billing and reimbursement support either through software integration or automatic claims transmittals.

  • For patient surveys and assessments, look for a platform that allows you to upload patient cohorts at scale and automate sends based on parameters defined by your practice. You’ll also want to look for a platform with pre-made templates that still give you the ability to customize the templates or create your own as needed.

  • Many telehealth platforms have moved toward browser-based visits that don’t require a patient to download a specific app or remember log-in information. This consumer-friendly approach has made it more convenient for patients to use telehealth and it’s helped increase their comfort-level with remote care in general.

  • One innovation we are passionate about is embedding PatientPoint specialty- and/or condition-specific health content into telehealth platforms. When patients view relevant health content while they wait—whether it is in-office or virtually—it can improve doctor-patient conversations during the visit like it did at Mid Dakota Clinic. We wanted to bring that same in-office experience to the virtual waiting room to keep patients engaged with and educated about their health.

3. Remote Care Management Solutions Help Practices Stay Connected

According to Sony’s mSafety™ Study, 90 percent of people with chronic conditions believe a remote patient monitoring device could help them better manage their health. The same survey reveals that 75 percent would be open to using remote patient monitoring devices or a wearable if it were prescribed by their physician.

More than ever, patients are looking for ways to manage their health and stay connected to their healthcare provider. Remote care management solutions enable practices to provide this personal level of service now to all their patient populations.

CMS has also made it easier for practices to get reimbursed for telehealth, Chronic Care Management services and Remote Patient Monitoring services going into 2021.

Your 2021 Remote Care Management Strategy

Implementing an RCM strategy in 2021 will help you connect with your patients on a regular basis, and the data you receive from implementing telehealth, remote patient monitoring devices and patient surveys will give a more complete picture of patient health. The key to your success will be in finding a solution or solutions that make it easy for you to implement your strategy and for patients, staff and providers to adopt the technology.

To view the entire webinar, “The Must-Haves of a Successful Remote Care Management Strategy,” click here.