When you implement remote patient monitoring (RPM) in your practice, you can monitor a patient’s health more frequently and with regularity, making this solution ideal for high-risk and chronic patients. However, this is only feasible if patients consistently use their RPM medical devices—providing at least 16 readings per month so you can reimburse your services. So, how do you get patients to take those readings daily?
We’ve outlined a few best practices to increase patient adherence and get patients on board with RPM.
1. Walk them through the benefits
When introducing RPM to a patient, be sure to explain the benefits of the solution in terms they can understand and in a way that’s relevant to them.
The greatest advantage for patients is an improvement in health outcomes. With consistent monitoring, high-risk patients can have fewer ED visits and a decrease in morbidity and mortality. For example, if a patient has high blood pressure and checks it daily with an RPM device, you can spot an issue early on, adjust their medication as needed and potentially prevent an ED visit. This may not be the case if a patient waits until their next office appointment to check their blood pressure.
Another positive is the convenience of home health monitoring. Patients can use RPM devices from the comfort of their homes and avoid the stress of frequent in-person appointments. This is especially beneficial to high-risk patients fearful of coming into the office and for those without easy means of transportation.
2. Explain how their data will be used
Even once you’ve piqued their interest, some patients may still be hesitant to participate in an RPM program because they’re unsure what exactly their data is being used for. Ease their worries by explaining that the data they’ll submit at home is automatically transmitted to your practice. A trained clinical care team member will then review their data. And if something catches the team member’s eye, they will let you know so you can proactively alter medications or reach out to them.
If you are able, it may also be helpful to show a patient how their data will transfer and how you can view their readings. Explain that it’s a much more convenient process than if patients were to handwrite their own measurements and bring them to their office appointments.
3. Plan an RPM schedule
After a patient agrees to RPM, you then must have an onboarding appointment where you more thoroughly explain the patient’s requirements and set expectations. If possible, ask the patient to take their first reading with the RPM device during the appointment. Coach them through it and point out anything that may cause inaccurate readings. You want them to feel confident when they use the device on their own.
It’s also a good idea to develop a personalized schedule for their monthly readings. If the schedule works well with their lifestyle, they may be more likely to follow it. In addition, ask the patient to verbally agree to take the readings on time. This may help them feel responsible for doing so. You can even send them automatic reminders in case they forget.
The best way to get your patients engaged with remote patient monitoring is to choose a great provider. PatientPoint partners with Optimize Health to provide an industry-leading RPM platform, which has a 92% patient adherence rate and a 95% customer renewal rate. Learn more here.