Point-of-Care
Perspectives from PatientPoint

Yes, Patients Are Going to the Doctor and Other COVID-19 Truths: Part 2 of a Blog Series

July 27, 2020
A young asian man sits in the waiting room wearing a mask while looking at his smartphone.
Three myth-busting insights on COVID-19 and patient care from our ongoing research

While social distancing is essential, “medical distancing”—staying away from the doctor’s office for fear of contracting COVID-19—is dangerous.

The good news is that, according to various data sources, patients are getting the message to seek the care they need without delay.

Here are three new myth-busting insights on COVID-19 and patient care, according to patient-level claims data and the latest results of our ongoing, independent COVID-19 patient surveys.

1. Patient visits are steadily increasing.

When we look at primary care patient-level claims data, we can see a steady increase in patient visits from their lowest point in early April. Visits continued to return to normal ranges in both June and July.

A graph reflecting recent patient traffic data to physician offices that underscores that patients are continuing to return to the doctor's office.

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2. The second COVID surge does not appear to be impacting patient traffic.

An additional look at trends across the country using the same patient-level claims data uncovers that primary care practices in most states have returned to their pre-COVID patient volumes, despite the second surge in COVID cases across most of the country.

A graphic reflecting increased patient traffic to physician offices.

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3. Patients are spending time in the waiting room.

In our latest patient survey, nearly 90 percent of patients say they are spending some time in the waiting room, with an average wait time of 11 minutes.

A graphic reflecting that 87% of patients are spending time in the waiting room.

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In practices with PatientPoint digital waiting room screens, patients are seeing reassuring custom messages like these detailing the steps that practices are taking to keep patients safe.

Examples of custom messages featured in waiting rooms stressing what practices are doing to keep patients and staff safe during COVID-19.

Through our ongoing data collection, we hope to separate fact from fiction about patient care and COVID-19 and provide an ongoing benchmark of real insights straight from doctors and patients during this unprecedented time. We can’t wait to apply what we’ve learned to continue to make every doctor-patient engagement better at all points of care.

Want to learn more about our ongoing research? Contact us.