Orlando, Fla., October 18, 2011 — PatientPoint®, a provider of
care coordination, patient engagement and revenue cycle management solutions, today
announced that Forest Hill Family Health Associates has expanded its existing partnership
with the company to include care coordination services and solutions.
Forest Hill, a comprehensive primary care center based in Newark, N.J., is an NCQA
recognized Patient Centered Medical Home, which is already part of Horizon Healthcare
Innovations, Inc. Patient Centered Medical Home payment model reform initiative.
The practice was recently selected by Horizon NJ Health, a Medicaid managed care
organization, as the first practice to pilot its Medicaid Patient Centered Medical
This has presented a unique challenge for the practice to manage healthcare for
a wide array of plan beneficiaries while catering to a multitude of quality indicators
for different payers. As a result, Forest Hill required a uniform way of providing
care coordination and quality reporting.
“Becoming an early adopter of these new quality care models across payers
presents a great opportunity for family physicians, but it also demands that we
examine the most efficient ways to facilitate care coordination across payers so
others have an example on how to achieve success,” said Tom Ortiz, M.D., founder
and medical director of Forest Hill Family Health Associates and chairman of the
board of trustees at the New Jersey Academy of Family Physicians. “PatientPoint's
care coordination technology enables us to automate patient communications where
appropriate in addition to care coordination reporting and tracking across payers.
Without this support, we must rely on manual processes—something that proves
to be too costly and time consuming.”
By leveraging PatientP oint's care coordination and patient engagement platform,
the practice will be able to:
- address gaps in care by aggregating payer data from Horizon
Blue Cross and Blue Shield (BCBS) and Horizon NJ Health, and integrating it into
the electronic health record;
- share the most relevant health content with the provider
and patient at the point of service based on individual patient needs, leading to
more meaningful patient-provider communications;
- engage the patient before, during and after care to improve
outcomes and adherence to outlined care plans;
- streamline workflow and increase productivity for those
nurses involved in the care coordination process;
- collect, measure and report on metrics as they relate to
the individual physicians, specific populations, clinical and utilization outcomes
and quality of care.
As a Horizon BCBS and Horizon NJ Health featured PCMH program site, Forest Hill
has a sponsored embedded population care coordinator who is tracking and reporting
on HEDIS and other required quality and utilization metrics. To date, the PatientPoint®
platform has significantly increased the productivity and patient reach of this
population care coordinator.
“Dr. Ortiz's practice is a pioneer and innovator on the forefront of what's
to come in the healthcare industry,” said Raj Toleti, CEO of PatientPoint®.
“By connecting all key players in healthcare—the provider, patient and
health plan—our solutions enable practices and hospitals alike to pursue quality
care initiatives like PCMH, without burdening already busy staff.”
Forest Hill has been a partner of PatientPoint® since 2010, leveraging patient engagement
and revenue cycle management services.
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